Nexmo has always taken privacy and security seriously and we’ve incorporated this approach not only into our products but into our company culture. Regardless of where you are in your GDPR plans, you can be assured the use of the Nexmo platform will help you get closer to GDPR readiness.
We want to take the opportunity to announce a few tools that can help your business prepare not only for GDPR but also achieve the required standard of customer privacy and security regardless of compliance mandates. We asked ourselves: what would make compliance easier when using a communication platform?
The following is a list of products and features that serve specific privacy and security use case needs. If you ever have any questions on how the products or features work, or how to deploy them specific to how you use the Nexmo platform, please don’t hesitate to get in touch.
GDPR requires that data controllers comply with a data subject’s legitimate request to erase his or her personal data. When our Nexmo customers receive erasure requests, they can now redact personal data from their account by providing a specific message or call ID. The Redact API will then redact the phone number and message body for that specific transaction. This product is intended to be used on a case-by-case basis if/when you need to redact a specific message or call. The Redact API is free and you can register for access here.
Auto Data Redaction
This account feature automatically redacts all personal data for a specific account. This enables enterprises to more simply manage their data privacy needs without any additional software development. Auto Data Redaction is a feature that is included in The Nexmo Enterprise Plan. If you have any questions please contact sales for more information.
Audit Event API
The Audit API enables your organization to build SIEM alerts and access real-time information on user activities and events within your accounts. You can sign-up for early access here.
Speaking of user privacy and restrictions, if you don’t already actively manage your users on the Nexmo dashboard, now would be a great time to get started! To make sure your users have the appropriate restrictions applied to their accounts, login to www.nexmo.com and on the left-hand panel of the screen click your name (or company name) and select users:
When you see a list of your users, select edit (the pencil icon) under the Manage section:
You’ll be presented with a list of restrictions you can customize per user:
Other GDPR Relevant Resources
Additionally, our data retention policy can be found here.
As always, thank you for reading and for being a customer of Nexmo.