How to Implement a Successful Omnichannel Strategy and Solution: Introduction
Customers are contacting businesses via a wealth of new channels, and they expect a rich and consistent experience irrespective of how they interact. First, there was email, next live chat, and then social and SMS channels. With NewVoiceMedia's (now Vonage Contact Center's) deep Salesforce integration, you can address both digital and voice customer interactions. To ensure consistent conversations across every channel, deploying an effective omnichannel strategy is critical.